Introduction
Joy and John Wescott are the resident proprietors
of Neilston. Joy qualified as a nurse in the Philippines, and has obtained
the City & Guilds Certificate in Advanced Care Management, as well as
receiving the Registered Managers Award in 2005. She also gained qualifications
in Food Hygiene, First Aid, and Lifting and Moving. Joy takes responsibility
for all matters relating to the care of the service users. John deals with
building maintenance and helps with the administration. All staff are expected
to have, or be prepared to obtain the appropriate qualifications in care,
e.g. NVQ2/3 and are also expected to undertake training in First Aid, Food
Hygiene, Lifting and Moving and Health and Safety.
What
we can provide
Neilston is able to provide residential
care for more dependent elderly persons, for example those suffering from
Alzheimers disease, dementia or suffering with other frailties relating
to advancing years. We welcome persons from any ethnic background, religious
or political belief. We are able to accommodate persons who have special
care, dietary or other personal needs.
General
Neilston is registered to provide care
and accommodation for elderly persons who for a variety of reasons are
no longer able to remain in their own home. Neilston aims to provide all
the service users with a home where they can live with dignity and safety
in comfortable surroundings. The proprietors undertake to ensure the service
users' medical, social, and emotional needs are identified and catered
for in a sensitive manner. Staff are on duty day and night to afford continuity
of care for the service users. All staff employed in the home are
required to have previous experience and qualifications. The staff are
also encouraged to undergo further training to update their knowledge
and skills.
Medical
Care
Service users are able to retain their existing doctor if they wish and
the doctor is agreeable. Alternatively service users may register with
a GP of their choice from a local practice. The home maintains regular
contact with specialist health care workers so that service users can
receive specialist attention if required. The services of a dentist, optician
and chiropodist can be provided within the Home or at local practices.
Catering
Service users are provided with a varied well balanced and nutritious
diet. Provision can be made for persons who require a special diet for
medical, social, cultural, religious or other reason. Clients are encouraged
to make suggestions for meals to be included in the Home's menu plan.
Accommodation and Facilities
All service users are accommodated in single rooms that are equipped with
en-suite facilities. A well appointed lounge is available for clients'
use at all times. A stair lift is installed for the safety and comfort
of service users who have their rooms on the first floor. Two bathrooms
have been specially adapted for use by persons who may have difficulty
with bathing. The property is surrounded by a large level garden which
service users can access at all times. The ground floor dining room has
single tables for the convenience and comfort of the residents.
Other Services
A hairdresser visits weekly and chiropodist comes every month for those
clients who wish to use their services.
Location and Accessibility
Neilston is an imposing detached property located within the eastern part
of the seaside town of Teignmouth. The town centre and all local facilities
are within easy reach of the Home. A bus serving the local area stops
outside the Home. Neilston is easily reached by road from Exeter, Newton
Abbot and Torquay.
Social and Recreational
Activities
Service users are encouraged to be as active and independent as possible.
In order to achieve this aim a variety of social, recreational and craft
activities are offered. The Home will help all clients who have long standing
interests or hobbies to maintain these as far as it is practical.
Regularly Asked Questions
How long can I stay?
We are able to provide respite care, short
stay and long term care.
Can I have visitors at any time?
Yes, visitors are welcome at any reasonable
time.
Can I bring
my pet?
Yes, small pets can be accommodated in your room. However you are responsible
for any costs incurred in keeping your pet.
Can I smoke?
No, we are a non-smoking Home.
Can I have
my own telephone installed?
Yes, at your own expense.
Can I bring
my own furniture?
Yes, small items of furniture may be brought with you to make your room
a 'home from home'.
How many
residents can the Home accommodate?
Neilston is able to provide accommodation for up to 22 residents, from
privately and publicly funded clients.
Ensuring a Good Service
Prospective clients and residents can read the latest inspection report
prepared
by the Commission for Social Care Inspection. Service users are given
the opportunity to make their views known through Home meetings and completion
of a quality assurance questionnaire. Service users who are concerned
about any aspect of the services or facilities can register a complaint
of their own free will.
For further information please do not hesitate to telephone on 01626 774221,
or arrange a visit to discuss your needs. Alternatively you can e-mail
using: joy@neilston.info |
